Coaching Policy

COACHING POLICY

PLEASE READ THIS POLICY CAREFULLY BEFORE PAYING FOR AN ONLINE COURSE OR PRIVATE COACHING SERVICES. By submitting your payment, you signify your consent to this coaching policy. If you do not agree to this coaching policy, please do not submit your payment.

PAYMENT

You agree to make your payment in full for an online course prior to starting the course.

You agree to make your payment in full for private coaching services prior to your first scheduled session. 

REFUNDS

You may request a refund 14 days after your purchase date of an online course. All you have to do is email [email protected] to request your refund. 

We do not offer refunds for private coaching services. However, you can request a refund by emailing [email protected] and we will review your request. All private coaching refund requests will be responded to on a case by case basis.

CANCELLATIONS

Cancellations do not apply to online courses.

Cancellations do apply to private coaching services.

If you cannot attend a scheduled private coaching session, please cancel at least 24 hours prior to the session you need to cancel. You will be given the opportunity to reschedule at that time. 

If you do not cancel within 24 hours of your scheduled private coaching session, you will not be given the opportunity to reschedule and no payment refund will be issued. 

This private coaching cancellation policy is in effect to respect your schedule and MCC Coaching, LLC's schedule. 

NO SHOWS

No shows do not apply to online courses.

No shows do apply to private coaching services.

If you do not show up for a scheduled private coaching session, and you haven't made an effort to cancel that session, you will not be given the opportunity to reschedule and no payment refund will be issued. 

This no show policy is in effect to respect your schedule and MCC Coaching, LLC's schedule. 

PRIVATE COACHING SESSION EXPECTATIONS

  1. You agree to show up for your scheduled private coaching session on time. Your coach will wait 10 minutes from your scheduled time. If you do show up within those 10 minutes, the session will still end according to the original end time. If you do not show up within those 10 minutes, the session will be considered as a no show. Please refer to our 'NO SHOWS' policy above. 
  2. You agree to show up for your scheduled private coaching session in a quiet place, without distractions. 
  3. You agree to show up for your scheduled private coaching session live on camera with your coach.

If you have any questions about these policies, please email [email protected].

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